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Nioxin System 1 Cleanser & Scalp Therapy DUO Set (33.8oz) each Review
I'm questioning the authenticity of this product. I just received it today and immediately noticed some differences from my previous purchases. This product is made in Mexico (and distributed by The Wella Corporation) while my previous purchase was made in USA. Instead of a direct print bottle, it has paper labels. I compared ingredients and a few ingredients were missing from the new purchase. I'm not sure if they are important though, as most of the ingredients are the same and listed in the same order. The labels reference the correct website and provide the correct contact information for Nioxin Customer support for US and Canada.
Opening the bottles; The look and texture are pretty close but the smell is less medicated and more minty.
I have contacted Nioxin Customer support from their website regarding this product purchase and will rate 5 stars if I get back the product is legitimate, I will update this post either way, but at the moment I'm a bit concerned this may be a knock off. I did ask support in my email if there had been a change in ingredients, so they are aware of everything I stated in my review here. Hopefully I get a response back within the next day or two.Update as of 09/1/2011:
Here is my response from Nioxin customer support:
"Dear Valued Customer,
Thank you for contacting Procter and Gamble Professional Care Exclusive Lines.
We just re-launched our new line of Nioxin products Made in Mexico. The new
labels are sticker form on the bottle. Please be aware we do not sell to ANY
online dealers, we only distribute to salons, so it is best if purchased at a
salon. You can find all of your local salons that carry our product on our salon
locator on the website at [....]
Thank you for your business! Have a great day!"Beyond that the email response was from HLWella Sebastion, Ion
This may indicate that this product is real and the sellers are in fact salon owners. The fact the email said "re-launched our new product lines in Mexico..." may indicate a change in formula. I've also done a bit of research and learned the Proctor and Gamble purchased Nioxin a few years ago and did in fact move the factory from Atlanta, Ga to some place in Mexico.
On a side note, after using the product, I enjoy the much cooler sensation of the scalp therapy (conditioner) than before. I really have no further doubt that this product is in fact legitimate.
Nioxin System 1 Cleanser & Scalp Therapy DUO Set (33.8oz) each Overview
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4:22 PM
Martha C. Burke
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